Contact

For Students, Parents, and Borrowers

Ask Questions About the FAFSA® Process, Account Username and Password, and Federal Student Loans

The Federal Student Aid Information Center (FSAIC) can answer your and your students' general questions about the federal student aid programs and application process.

Contact the FSAIC

For Financial Aid Administrators

Ask Questions About Administering Federal Student Aid

FSA Partner Connect can answer questions about administration of federal student aid. If you work in a college or career school financial aid office, feel free to get in touch.

Contact FSA Partner Connect

For School Counselors, College Access Professionals, and Nonprofit Mentors

Ask Questions About Student Aid

The Federal Student Aid Information Center (FSAIC) can answer your and your students' general questions about the federal student aid programs and application process.

Contact the FSAIC

Ask Questions About Our Products and Services

We can answer your questions about Federal Student Aid products and services (e.g., the Financial Aid Toolkit website and resources) for school counselors, college access professionals, and nonprofit mentors.

Frequently Asked Questions

Q: How do I get information about which students at my school have completed FAFSA® forms?

A: Federal Student Aid provides information about numbers of FAFSA forms completed by school at StudentAid.gov/fafsa-hs-data. However, we do not provide lists of names of students who have submitted FAFSA forms. Instead, we make that data available to state grant agencies, who then may choose to share it with high school counselors in their state. Contact your state grant agency/state higher education agency for details about getting student-specific data for your school.

Q: Is my school allowed to link to your videos, fact sheets, infographics, or other resources from our website?

A: Yes; our information is free for you to use, and we encourage you to share it with students and parents. You're not allowed to charge anyone for our information, but you're certainly allowed to post it on your website, put it in your school newsletter, email it to students or parents, tweet it, etc.

Q: Why don't I see Spanish captioning on your videos?

A: You probably need to turn it on in YouTube. The following instructions refer to videos on our "Search Financial Aid Tools and Resources" page.

  1. Select the settings icon in the YouTube video.
  2. Select "Spanish" under the "Subtitles/CC" menu.

Q: Can a student be considered independent if they don't live with parents and/or aren't claimed on their taxes?

A: No, not as a rule. We recommend that you and your students review the information at StudentAid.gov/dependency to understand what makes a student independent and how certain circumstances might affect dependency status.

Q: What is an FSA ID, how can a student apply, and what if they have problems or questions?

A: An FSA ID is an account username and password that grants a student access to personal information on Federal Student Aid websites such as fafsa.gov. It also serves as an electronic signature. An individual can learn about and create for an FSA ID at StudentAid.gov/create-account.

Q: How can a borrower get information about their federal student loan?

A: A borrower can sign in to their account at StudentAid.gov/login to find out what federal student loans they have, how much they owe, what the interest rates are, how to make payments, and more. General information about federal student loans is at StudentAid.gov/repay.